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GENIE · Governed Engine for Networked Intelligent Agents

Voice AI and an agentic management studio for autonomous care at scale.

GENIE is a vendor-agnostic, voice-first agent management system that turns your clinical graph into 24/7 autonomous care: identify gaps from data, keep clinicians in the loop, reach patients across voice and every channel, then close the loop with transitions and monitoring.

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  • HIPAA & SOC2 Type II
  • Voice Usability Scale >90
  • Launched JPMorgan Healthcare Week,Jan 2026

Closed-Loop Autonomous Care

From Data to Delivery of Care, from pre-visit to post-acute care and beyond.

GENIE runs a continuous cycle. Every interaction and outcome flows back into the clinical graph, so the next intervention starts smarter than the last.

Agent Management Studio

Clinical and Voice AI agents for access across service lines.

One studio orchestrates agents across every model and channel, powered by the NeXXT Clinical Graph Engine running on your enterprise data. These three use cases drive the most impact today.

24/7 Omnichannel: Agentic Intake and Outreach

After a 10-second hold, calls auto-transfer to GENIE. Trained on your practice rules, it triages, takes calls, and generates an AI summary for human agents. Every live call is logged with full observability.

  • Call abandonment
  • Access via web,voice,chat
  • Staffing cost
  • Referral capture

Pre-Visit and Procedure Navigation: Agentic Navigation

GENIE proactively calls patients before appointments and guides them, taking structured history and symptom questions. It then auto-generates a clinical note inserted directly into the EHR via SMART on FHIR.

  • No-shows 54 to 85%
  • Saves 2 to 3 hours per clinician per week
  • Documentation quality and revenue

Post-Acute Transitions and Gap Closure: Agentic Monitoring

Automated post-transition follow-up, chronic disease monitoring, and care-gap closure, directly aligned with CMS ACCESS and value-based initiatives.

  • Readmissions ~50%
  • CMS reimbursement revenue
  • Value-based care scores

The GenServe Command Center

Five layers of observability. Governed, validated, and integrated into your vendor-neutral enterprise AI stack.

Every agent, across every vendor, runs through one command center, then plugs into the controls compliance and IT already trust. Leadership and clinicians always know what agents are doing, and can intervene at any step.

Five-layer observability

01

Agent Registry

Every agent and connected model in one inventory, with health, version, and live status.

02

Agent Action Tracker

Aggregate performance, trends over time, agent breakdown, and cost by model.

03

Agent Safety Monitoring

Continuous safety scoring, hallucination-trend tracking, and HIPAA compliance checks.

04

LLM as Jury

A supervisory model evaluates every conversation and transcript for quality and safety.

05

Human-in-the-Loop

An escalation queue routes the right cases to clinicians, with full patient context.

✓ Full observability · LLM-as-jury evaluation · vendor-agnostic · human escalation at every step

Governed, validated, vendor-neutral foundation

Vendor-agnostic orchestration

Run agents across Anthropic, OpenAI, Google, Microsoft, and more, from one studio.

Powered by NeXXT Clinical Graph

Built on structured and unstructured enterprise data, about 80% of all healthcare data.

HIPAA & SOC2 Type II

Signed BAA and enterprise controls on every deployment, with a full audit trail.

EHR-native via SMART on FHIR

Auto-generated clinical notes insert directly into the EHR, with no copy and paste.

Human escalation at every step

Clinicians stay in control, with an escalation queue and oversight built into every workflow.

Voice Usability Scale >90

A validated voice experience, scored above 90 out of a maximum of 100.

Projected Impact

Create Impact from Autonomous Care.

$100M+

In annual impact through top-line revenue and FTE cost savings, combining agentic referrals with autonomous care-gap closure. Run-rate modeled for a $3B organization over three years.

Validated

82%

Found the platform easy to learn and plan to use it frequently.

Validated

>90

Voice Usability Scale, out of a maximum of 100.

30 to 90

Days from pilot to measurable value.

✮

Lives saved by clinicians within two days of launch, through better diagnosis and management suggestions surfaced in the workbench.

See GENIE run the full loop, live.

Watch agentic identification, human-in-the-loop review, Voice AI outreach, and post-acute monitoring work as one closed loop, with full Command Center observability.

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