GenServe.AI Privacy Policy
Last Updated:September 26th, 2025
This GenServe.AI Privacy Policy (“Policy”) describes how GenServe.AI, its affiliates, and its subsidiaries (collectively, “GenServe,” “we,” “us,” or “our”) collect, use, disclose, and safeguard personal information from users of our websites, applications, services, and related products (collectively, the “Services”). By accessing or using our Services, you agree to the practices described in this Policy. If you do not agree with this Policy, you should not use the Services.
1. Applicability & Scope
- This Policy applies to personal information that we collect about you when you access or use the Services, interact with our websites (e.g. genserve.ai), or otherwise provide information to us.
- This Policy does not apply to information that is processed or stored by our customers (e.g. organizations or institutions using GenServe’s services) unless we also act on that data under our direct relationship with you.
- Certain services or features may have additional or alternative rules (e.g. data processed under specific contracts, data residency obligations, healthcare or regulated data). We will make those clear where applicable.
2. Information We Collect
2.1 Information You Provide Directly
We may collect personal information that you provide when you:
- Register for an account or access certain features (e.g. name, email address, job title, company, credentials, phone number)
- Submit inquiries, support requests, feedback, or survey responses
- Use interactive features (e.g. chat, forms)
- Upload or submit content or data as part of the Services (e.g. documents, reports, configuration files)
- Provide billing or payment information (e.g. credit card, billing address)
- Interact with us via email, phone, or other communication channels
2.2 Information Automatically Collected
When you access or use the Services, we may automatically collect information such as:
- Device and technical information: IP address, browser type and version, operating system, device identifiers, browser plugins, screen resolution
- Usage information: pages or features accessed, date and time of access, referring/exit URLs, clickstream data, session activity
- Location information: approximate geographic location (based on IP)
- Cookies and tracking technologies (e.g. web beacons, local storage)
- Session recording / behavior analytics (clicks, scrolling, mouse movements) — where applicable, with opt-out options
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Marketing and analytics partners
- Publicly available sources
- Business partners, affiliates, or integrations
- Social media platforms or identity providers
3. How We Use Your Information
We may use personal information for the following purposes (including in aggregated or anonymized form):
- To provide, operate, maintain, and improve our Services
- To authenticate, verify, and manage your account
- To respond to your requests, questions, or support inquiries
- To send administrative, security, and transactional communications
- To analyze usage, trends, and performance
- To prevent fraud, abuse, or misuse
- To conduct research and development
- To conduct research and development
- To personalize content, features, and communications
- To send marketing and promotional communications (with opt-out)
- To comply with legal obligations and protect our rights
- To enforce our terms, policies, or agreements
4. Sharing and Disclosure of Information
- Service Providers / Vendors: Entities that perform services on our behalf (e.g. hosting, analytics, payment processing, email delivery)
- Business Partners / Integrations: Entities with whom we provide joint services or integrations
- Affiliates: Our corporate affiliates and subsidiaries
- Professional Advisors: Lawyers, auditors, consultants, insurers
- Legal Authorities: In response to lawful requests (e.g. subpoena, court order), to comply with litigation, or to protect rights, property, or safety
- Corporate Transactions: In connection with a merger, acquisition, sale, or reorganization
- With Your Consent: Where you explicitly consent to the disclosure
We require that third parties receiving your information follow appropriate privacy and security practices.
5. Cookies, Tracking & Advertising
- We use cookies and similar technologies (e.g. pixels, local storage) to provide, secure, and improve the Services, and to analyze usage.
- Some of these are required for the functioning of the Services (essential cookies), and others are optional (analytics, advertising).
- We may allow third parties (e.g. advertising networks) to serve interest-based (behavioral) ads, either on our Services or on other sites, using information about your usage and preferences (subject to your opt-out).
- You may manage cookies through your browser settings or by using opt-out mechanisms where available.
- If we use session replay or other behavior-recording tools (e.g. FullStory or equivalent), we will provide a means to opt out if technically feasible.
6. Data Retention & Deletion
- We retain personal information only as long as needed to fulfill the purposes for which it was collected (or as required by law).
- When data is no longer needed, we will delete, anonymize, or aggregate it in a way that it cannot be re-identified.
- Backups or archival copies may be stored for a limited period during which they are isolated from active processing.
- For customer-submitted data (i.e. data uploaded via Services), retention and deletion practices may be governed by the agreement between GenServe and the customer.
7. Security
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure, including encryption, access controls, and secure software development practices.
However, no system is completely secure. You should protect your credentials and notify us promptly if you suspect a security breach.
8. International Transfers
If you are located outside the country in which we host or process data (e.g. U.S.), your personal information may be transferred to and processed in other jurisdictions. Where required, we will implement safeguards (such as standard contractual clauses) to protect data rights in cross-border transfers.
9. Your Rights & Choices
Depending on your jurisdiction, you may have various rights regarding your personal information, such as:
- The right to access or obtain a copy of personal information we hold about you
- The right to correct or update inaccuracies in your data
- The right to delete or request deletion of your data (subject to certain exceptions)
- The right to restrict or object to certain processing (e.g. direct marketing, profiling)
- The right to object to or opt out of “sale” or sharing of data for advertising
- The right to data portability (obtain a machine-readable copy)
- The right to withdraw consent (where processing is based on consent)
To exercise these rights, you may contact us (see Section 11). We may require verification of identity before fulfilling certain requests.
Please note that exercising some rights may limit or degrade the Services we can provide.
10. Special Considerations: Regulated or Sensitive Data
If GenServe processes sensitive data (such as health data, biometric data, or regulated personal data), additional safeguards, disclosures, and compliance obligations may apply (e.g. HIPAA, GDPR, CCPA). Such processing will be addressed in a separate addendum or in specific customer agreements, rather than this general policy.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or higher, as required by local law). We do not knowingly collect personal information from children. If you believe we have collected data for a child, please contact us to request deletion.
12. Changes to This Privacy Policy
We may update this Policy from time to time. If we make material changes, we will:
- Update the “Last Updated” date
- Provide notice (e.g. via email, banners, or prominent notice on the Services)
- In some cases, obtain your consent if required by law
Your continued use of the Services after changes are effective constitutes your acceptance of the new Policy.